Privacy Policy

1. Introduction

ProseIQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information and case data when you use our case management platform designed for pro se litigants.

2. Information We Collect

We collect information you provide directly:

• Account information (name, email, password)
• Case data (facts, timelines, exhibits, drafts, filings)
• Payment information (processed securely by our payment provider)
• Communications and support requests

We automatically collect:

• Log data (IP address, browser type, access times)
• Device and usage information to improve our services

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our case management services
• Authenticate your account and protect against unauthorized access
• Process payments and send service-related communications
• Respond to support requests and comply with legal obligations
• Improve security, prevent fraud, and enforce our terms

4. Data Security & Isolation

Your case data is stored in an isolated, secure environment. Each user's data is logically separated from other users. We use industry-standard encryption in transit (TLS) and at rest (AES) to protect your information. We are committed to maintaining SOC 2 compliance and follow security best practices including regular audits and access controls.

5. Data Sharing

We do not sell your personal information or case data. We may share information only: (a) with service providers who assist our operations under strict confidentiality; (b) when required by law or to protect our rights; (c) with your consent. We require all third parties to maintain appropriate security and use data only for specified purposes.

6. Your Rights

You may:

• Access, correct, or delete your personal information
• Export your case data
• Request data portability
• Opt out of marketing communications
• Contact us at any time regarding your privacy

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account closure, we may retain certain data for legal, security, or audit purposes as permitted by law.

8. Cookies & Tracking

We use essential cookies for authentication and security. We may use analytics cookies to improve our service. You can manage cookie preferences in your browser settings. See our Cookie Policy for details.

9. Children

Our services are not intended for users under 18. We do not knowingly collect information from children.

10. Changes

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on our site. Continued use after changes constitutes acceptance.

11. Contact Us

For privacy questions or requests, contact us at: privacy@proseiq.com or through our support channels.